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● CONTACT — BOATCHECKIN
ST. PETERSBURG · FLORIDA
CAPTAIN'S LOG — TODAY
Contact

Reach us
and reach the right
place the first time.

One catch-all inbox is how real questions get buried under newsletter replies. We route by channel: operator support, security disclosures, legal notices, and general questions each go to a queue that expects them. Pick the one that fits, and we'll be in touch.

Channel · General
General questions.
For everything that isn't an active support ticket, a security report, or a formal legal notice. Pilot programs, partnership inquiries, media, demo requests, and operators trying to figure out if Boatcheckin is the right fit this is the inbox.
hello@boatcheckin.comTypical reply · 1 business day
Channel · Operators
Operator support.
For active customers with a question about a trip, a guest record, an export, billing, or anything under the operator dashboard. Fastest path: sign in to Boatcheckin and use the in-app support button so your account context comes along with the message.
support@boatcheckin.comMon–Fri · Priority for paid plans
Channel · Security
Security & disclosure.
For responsible-disclosure reports from security researchers and operators who think they've found a vulnerability, data-exposure issue, or abuse pattern. We commit to acknowledging reports within two business days and keeping reporters informed through resolution.
security@boatcheckin.comAck < 2 business days · See /security
Channel · Legal
Legal & notices.
Service of process, DMCA notices, law enforcement requests, data subject requests under CCPA / GDPR, and anything else that belongs on legal letterhead. We reply to valid requests through legal counsel within the statutory window for each notice type.
legal@boatcheckin.comWritten notices only · No advice given
Ship's Address
Phone
+1 (786) 509-7869
Business hours, Eastern Time · Not for emergencies on the water
Mailing address
Boatcheckin
7901 4th St N, #8722
St. Petersburg, FL 33702
United States
Mail, service of process, and formal notices
Operating hours
Mon – Fri · 09:00 – 18:00 ET
Weekend triage for paid-plan operators via in-app support
Response expectations
1 business day, general
Under 4 hours, paid support
Security disclosures acknowledged < 2 business days
What to expect after you write

Response targets, written down so they're accountable.

General inbox
1business day
First reply to hello@ during Mon–Fri business hours, ET.
Paid-plan support
< 4hours
First reply during business hours for active paid-plan operators.
Security disclosure
< 2business days
Acknowledgment of any submission to security@, with tracking reference.
Legal notices
Perstatute
Valid DMCA, subpoena, and data-subject requests handled within statutory windows.
Important · Maritime emergencies

If the emergency is on the water,
do not email us.

Boatcheckin is software. We cannot dispatch a rescue, coordinate a tow, or reach a vessel in distress. If you are aboard a vessel that needs assistance, contact the authorities who can actually help you, and do it first.

Immediate distress
U.S. Coast Guard
Marine VHF Channel 16
Digital Selective Calling DSC distress
By phone dial 911 and specify marine emergency
Florida waters · non-emergency
FWC Boating Hotline
For boating-law questions, vessel stops, wildlife-related vessel incidents, and reporting suspicious activity.
*FWC (*392) from any Florida cellular line
Vessel-assist & tow
Commercial tow services
For a disabled vessel that is safe (no injury, no taking-on-water), contact your commercial tow service directly TowBoatUS, Sea Tow, or equivalent on Channel 16 or by phone.
This is not legal or emergency-response advice. The phone numbers, radio channels, and agencies listed above are provided for operator reference and may be superseded by local Captain of the Port orders, state or county advisories, or individual vessel SOPs. Every captain should maintain their own documented emergency protocol appropriate to the vessel, crew, and operating area.
Getting a fast reply

What helps, and what
slows us down.

A small amount of framing in the opening message gets you a substantive reply instead of a clarifying question. This is the framing we find most useful.

✓
What helps
  • Your operator type. Solo captain, small charter company, marina or fleet the context changes the answer.
  • Your vessel class. Six-pack, inspected small passenger vessel, bareboat livery, rental relevant for almost any compliance question.
  • What you've already tried. Screenshots, the time of the event in Eastern Time, the trip or guest ID if applicable.
  • The channel that fits. Security reports to security@, legal notices to legal@, product questions to support@ or in-app. Saves routing time.
  • How to reach you back. Email is fine; phone if the situation is time-sensitive and you'd rather talk.
✕
What slows things down
  • Sending the same message to every channel. It triggers duplicate-handling and delays all threads pick one inbox and we'll route internally if needed.
  • Emergencies on the water. We can't help; the USCG, FWC, or a commercial tow can. Please see the emergency section above.
  • Requests for legal interpretation. We cannot tell you whether your operation complies with a particular statute. That's what your attorney is for.
  • Requests to customize a waiver. Waiver language is yours to author with your attorney. We store and hash the text you provide; we do not draft it.
  • "Can you make an exception." For security-critical features audit logs, consent capture, retention windows the answer is no, by design. We'll explain why, happily.